EMI / CAPITOL MUSIC CANADA
3109 American Drive
Mississauga, ON, L4V 1B2
August 6, 2003
Your copy protection scheme is not acceptable. I will not buy or recommend another piece of music from any label distributed by EMI (including Capital, Virgin and Blue Note) until an acceptable solution appears.
I buy 3 or 4 CDs per month (40 to 50 each year), and recommend music to anywhere from a few hundred to several thousand people each year personally and through various media. Like most people I know, I rarely use a conventional CD player anymore. At my house, a computer organises and plays the CDs I own, and a portable MP3 player feeds the car audio. I purchased the current Jane's Addiction release last week and it cannot be enjoyed with either setup and is therefore useless. As it does not conform to the standard "redbook format," it also fails to play on an older portable unit and I hesitate to elevate it's junk status by referring it as a "CD." This CD was obsolete the moment it was stamped.
Throwing good money after bad on any of your products in the future would be unwise. This will be my advice to everyone I can spread the word to, a process which began when I cc'ed this message to two hundred close friends today.
The blatant disregard of the listening preferences of your paying customers is not acceptable. As these tactics will do zero in the long-term to curb piracy, the only apparent motive for it is a patronising attempt to unreasonably control and limit my enjoyment of your signed artists. I take this attack personally. I've worn out several EMI/Columbia/Virgin discs that I planned to replace, but will exercise the right I hold in this country to rely solely on my archival copy of each instead.
You have an industry to protect, and still you waste resources fighting these fires over individual tracks from individual artists. This trench warfare locks you in combat with your own consumers. Is it any wonder the "F* the industry" mentality is growing? If the industry weren't making the matter out to be a "life or death" struggle, people would think of you less as cash-stoned nabobs capable of absorbing the hit. Keep this strategy up and I'll see you at the liquidation. In the meantime, kill this ill-conceived experiment and I may yet buy another CD adorned with your label.
You can read more in the Globe and Mail about the mentality you've created:
Link to Globe & Mail Article
cc: Everywhere. The original is located at: